How to return an order

1. Obtain the Return Authorization Number: To generate an RA (Return Authorization) number click on Customer Service on the top of your screen. Select 'Return Authorization Form' on the left side in the help page. Fill in the appropriate information and then follow the instructions below to return your package.

2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. The original packaging is recommended. Make sure to include the return (RA) form, a packing slip and any other materials sent to you by Claudia Accessories.

Please Note: You should NOT indicate on the package that it contains jewelry, or other luxury-related items, as this invites theft.

3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be (XpressPost from Canada or FedEx Ground from the United States) with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at Claudia Accessories for quick and easy refunding.

4. All Return Packages should be Mailed to:
Claudia Accessories Inc.
373 Place d’Youville Suite 408
Montreal, Quebec
H2Y 2B7
Canada

Return Process
Claudia Accessories will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 7 business days to process upon receipt of the item. Claudia Accessories will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 business days for your credit to appear after the product has been received by Claudia Accessories.

Required Conditions of Return
-Packages without a return authorization number (RA#) will not be accepted for refund.
-Items must be returned in the same condition as they were received within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.

Credit Card Inquiries
For any information or requests concerning credit card refunds based on returns or fraud please call the Claudia Accessories Customer Service Department 1-866-515-9922, Monday to Friday 9:00AM – 4:00PM EST.

1- Order cancellation: Orders may be cancelled until the point when an order reaches the “In Production” state. This occurs shortly after the payment is fully processed.

2- Defective on Arrival (DOA): Customers may return items that arrive broken or defective within 15 days from the date of shipment. Claudia Accessories will provide a pre paid return shipping label in such cases.

3- Satisfaction Guaranteed: If a customer is not 100% satisfied with their purchase a full refund, exchange, or store credit will be provided within 30 days from the date of shipment. Customer is responsible for return shipping costs. Product must be in the same condition as you received it.

4- Repairs:
a) Design flaw: A store credit or exchange will be provided within 90 days from the date of shipment for any repairs determined, through inspection, to be caused by a design flaw.
b) General Repair: General repair is considered damage caused by the customer. In such cases, repairs will be accepted and fixed for a minimal charge. Customer is responsible for return shipping costs.